Back-Office Account Management Tools for Complex Deployments

Overview

The Tier 3 Control Portal offers powerful account management capabilities, to help users control and monitor cloud usage across multiple constituencies.

Ideal for IT Departments

Enables IT-as-a-Service, with supporting complex business unit structures, and detailed “chargeback” capabilities. Customizable to enterprise brand requirements and existing support resources already in place.

Easily Supports Resellers

Provide customers a fully branded product (and billing) experience, without compromise. Tier 3 helps you monetize cloud services easier than any other alternative

ISV to SaaS

Each customer instance of your product can be managed and billed separately, so you can pass through charges as needed.

Common Uses

Sub-Accounts – Enterprise IT

Provision and manage environments for internal clients while maintaining security and separation between accounts. Sub-Account users are restricted to their particular account, while parent account user permissions cascade to all underlying Sub-Accounts. Parent accounts can also give Sub-Accounts access to their network vLAN in order to share resources. By reallocating charges to internal customers, Sub-Accounts allow you to simplify internal bill-back. You can configure Sub-Account billing preferences on an individual basis so that selected accounts either receive dedicated invoices or are billed straight to you.

Billing for Enterprise IT – “Chargebacks” and IT as a Service

When reallocating charges or managing bill-backs to internal projects or to external customers, you can configure Sub-Account billing preferences so that selected accounts either receive dedicated invoices or are collectively billed. As you transform to a service provider, you can chose to simply manage one top- level account with one billing structure and then segment sub accounts for each of your customers.

Private Labeling – Resellers

Offer your customers a seamless cloud experience, tailored to your brand guidelines and existing support processes.

Private Labeling – Enterprise IT

Enterprise IT department brands a company-wide self-service cloud management portal and support experience to match corporate guidelines. This approach encourages adoption by business users, and reduces the risk posted by “Shadow IT”.