Company Blog
rssAPI Documentation is now Online!
We have just released a new version of our API and have decided to just make it available online so you wont have to ask for it!
The API has been built along side all of the features of the platform with the idea that if you can do it in the control system you can do it via our API. The API currently supports Xml, JSON, and SOAP which is far more featured than any of the other API's that we have seen out there.
Go check it out: http://apidoc.tier3.com/
Create an API user here: 0 comments | continued...
Tier 3 Enhances Industry-Leading SLA
Tier 3 Enhances Industry-Leading SLA
Tier 3 has enhanced their industry-leading SLA with the following changes:
- Incident Reports: Tier 3 will provide Customer with an Incident Report via e-mail within twenty-four (24) hours of an incident for incidents resulting in greater than thirty (30) minutes of downtime. The Incident Report will include: incident date, duration, issue, details of the problem and details of the resolution.
- Outage Credit Improvements:
- Increased ma... 0 comments | continued...
FreeBSD added to our library and more features!
Build 775 has gone live with new features and bug fixes the control system. Here are some of the key new features:
- Added FreeBSD 32 and 64bit template
- Added Windows XP 32bit template
- Added Windows Vista 32 and 64bit template
- Added Windows 7 32 and 64bit template
- Enhanced Linux server provisioning where network override file was not correctly being cleared of IP addresses
There was a total of 20 bugs that also were fixed in the current build. As always if you need anything please let us know as we are constantly adding ne...
0 comments | continued...32gb of ram servers from the control system and multiple IP addresses
32gb of ram servers from the control system and multiple IP addresses!
We released build 690 today of our platform and other than the usual bug fixes and tweaks we added two new features:
32gb servers from the Control System and API
Now you can add up to 32gb of ram to any server when ever you want with no long term commit as it is just hourly. Scale it up or down when needed! To do this via the control system simply go to the server you are wanting to change and click the edit server button. Once there it is ...
0 comments | continued...Control System Updates Build 672
Build 672 has gone live with new features and bug fixes for the vpn service and control system. Here are some of the key new features:
- Managing VPN Max Concurrent Users): You now have the ability to control the number of concurrent users and control your costs. In our system the first concurrent connection is always at no cost and anything after that is at $15.00 / Month. Now you can go in and change this level at any time. So if you need to add more concurrent users go to control.tier3.com > network tab > vpn > edit vpn settings.
- Two Factor Authenticat...
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categories: Control System
Control System Updates!
We are always working to resolve bugs and add features to the control system. This update is a major bug update and here are the items that have been fixed in this build!
- Incorrect calculation of total server resources allocated to an account which was causing errors on server create.
- Create snapshot button was available when it should not be.
- Archived Lab Groups appeared in the Lab Group DDL on new server create.
- Fixed error that occurred when creating new Accounts (no bug was created for this).
- Added Account Alias val...
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categories: Control System
Automated provisioning of VPN services for our users
Today we released automated provisioning of vpn services for our users. This is very exciting as it is part of our total goal of full automation and self servicing on our platform. Now with a single click of creating your server we will build out your VPN services without any configuration or setup from you all on demand.
We have been working on this for a while and have been using this product under the covers which up until now was just for testing. If ...
0 comments | continued...Multi-tenancy alliance could enable virtual data centers
Check out a great article featuring some quotes by Jared Wray our Founder and CEO about Multi-tenancy.
http://searchitchannel.techtarget.com/news/article/0,289142,sid96_gci1379652,00.html 0 comments | continued...See Tier 3’s Jared Wray discuss the recently announced validated design for Secure Multi-tenancy with Cisco, NetApp, and VMware
See Tier 3’s Jared Wray discuss the recently announced validated design for Secure Multi-tenancy with Cisco, NetApp, and VMware. Learn how Tier 3’s use of the industry’s first end-to-end architecture to isolate IT resources in shared virtual environments can result in virtualized data centers that are more efficient, dynamic, and secure.
www.imaginevirtuallyanything.com
0 comments | continued...Tier 3’s Jared Wray invited as guest customer at web event with leaders from Cisco, NetApp and VMware.
On Tuesday, January 26, join Jared for an executive discussion with Tony Bates, Cisco; Tom Georgens, NetApp; and Paul Maritz, VMware, and learn how their expanding relationship will deliver new solutions that help customers evolve their virtualized data centers. To learn more: www.imaginevirtuallyanything.com
0 comments | continued...NetApp highlights Tier 3’s successful deployment of NetApp gear to accelerate data backups and restoration for customers
NetApp recently posted a Tier 3 customer success story showcasing the impressive results we’ve been able to attain for our customers since implementing NetApp storage systems and associated software. Here are some of the notable benefits:
- Helped provided enterprise-level backup and DR services at 10 times less cost than in-house infrastructures
- Reclaimed 67% of storage in virtualized environment
- Reduced backups of entire data center from 24 hours to one hour
- Can now off... 0 comments | continued...
VMware DRS and VMotion
VMware DRS and VMotion: Improve workload balance, prevent problems
http://searchvmware.techtarget.com/tip/0,289483,sid179_gci1295290,00.html
Why disaster recovery matters
At Tier 3 we always wonder about how good the facilities are in this era of cost cutting in the IT environment. That is why we automatically replicate our customers data to the secondary data center so if spin up needs to happen we can do this.
Disaster Recovery is often one of the things that is left out with most IT orgs because of the cost and technical know how required to make it be effective and maintainable.
http://www.intology.com/computers-internet/us-data-center-cat...
Why tape backups are bad
Alot of our customers always ask why we dont do offsite tape backups or tape backups of any kind at Tier 3. The answer is many fold but what it comes down to is the non stop risk that it has.
Here is another reason why we use disk to disk to an offsite data center for backups:
http://www.computerworld.com
If you are using tapes be very careful to encrypt your data. Even with our solution we...
Being focused on High Availability means not only
Being focused on High Availability means not only focusing on unplanned downtime. It is also about at passionate resolution to eliminate planned downtime. A major indirect cost of IT Operations. An article by Dell quotes "Infonetics Research study, The Costs of Downtime: North American Medium Businesses 2006, found that mid-market enterprises (101-1,000 employees) lose an average of 1 percent of their annual revenues to downtime. Even more startling, another study has found that up to 40-50 percent of businesses that have suffered major service interru...
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